FAQ's

Here's a list of some of the questions we commonly get asked, if you do not find the answers you are looking for then please don't hesitate to contact us online using the get in touch icon at the top of the page or by direct email at This email address is being protected from spambots. You need JavaScript enabled to view it.  

 

1. How long is your delivery time? 

We work on a 90-day delivery window from confirmation of order and deposit being made. In the event that a sample of artwork is required, this will take a further two weeks. However, there are ways of expediting delivery for time sensitive requests, details of urgent jobs will be reviewed on a case-by-case basis.

 

2. What is the required deposit amount?  

We require a 50% deposit before production and the remaining 50% upon shipment from our factory.

 

3. Does your price include shipping? 

Unit price per item does not include shipping. Revival Art operates across multiple markets, each project or order will be determined on a case-by-case basis to take into account shipping requirements, local taxes and duties where applicable by law. For all Canadian orders, shipping fees are FOB Revival Art gallery, based in Vancouver, BC. 

 

4. What kinds of artwork do you produce?  

We have extensive experience with hand painted canvases, using both oil and acrylic paints. We also specialize in printing on canvas, paper, aluminum, acrylic, glass and PVC (which we brand ‘Erico’).

 

5. Can I order custom artwork?  

Yes you may.  In fact, we specialize in helping you as a designer or hotelier to make every project unique.  

 

6. Will my artwork designs be sold to other hotels?  

If you own the rights to the image or design being produced, we will not authorize any use or distribution of your images without your express consent, every measure will be taken to protect your intellectual property.  If you have selected a design from our website it may be possible to secure exclusive usage rights provided the design in question has not already been utilized by other clients. Alternatively we are able to create a similar but unique version of the design you have selected for your exclusive use, please note additional fees will apply in order to secure exclusive usage rights.

 

7. How many different images do you have?  

We feature over 1000 images on our website as inspiration.  Each image can have an endless number of permutations to meet your needs, meaning we can manipulate colours either mildly – or in some cases completely.  If you have something in mind that you do not see in our image bank, let us know and we will gladly dig into the archives for you, or simply create something new.

 

8. If we have images already on file can we use them?   

For hand painted artwork the answer is always yes! If you have the rights to the image we can produce any design in any size. When it comes to printing the answer is more complex, we require images to be supplied in files that have a resolution of ideally 300dpi and no less than 150dpi at actual print size. We would be happy to advise the maximum output size of any image you wish to reproduce.

 

9. Do you provide security hardware?  

Yes, upon request, artwork can be delivered with security hardware for installation.  

 

10.  Do you install artwork? 

Artwork installation is not something that we do; however, we have a list of preferred suppliers that we can recommend to assist in this area. 

 

11. What happens if artwork breaks in transportation?  

Sadly, neither you nor we have control over transport companies, and things do break on occasion. On the bright side, we are great problem solvers and will work with our clients to find the most efficient solutions possible should the need arise. 

 

12. What is your most durable medium?  

Print on PVC (Erico) is incredibly robust, to the point where damage only seems to occur under deliberate defacing or heavy impact. 

 

13. Do you offer mirrors?  

We offer custom mirrors to hotel properties and interior designers, depending on requirements. We are able to offer this service for orders that require 200+ units. For smaller orders, anything over 50 units, we have a great selection of styles from which you can take your pick. 

 

14. How many frames do you have to choose from?  

We have access to thousands of frame options for large scale, custom projects. For smaller projects, we have approximately 100 designs from which to choose, utilizing our best selling models.

 

15. Can I have a custom photography shot of our hotel and surrounding area?  

Yes you can.  We will have one of our photographers visit your hotel for two days and shoot specific sites at your request. Costs of this vary depending on the location of your hotel, and travel time and distance for our photographer to reach you.  

 

16. Do you create samples for show suites, and if so, how long do they take?

Yes we do create samples upon request.  Once you have approved your design, in most cases, we are able to produce and deliver in 2 weeks.

 

17. Do we have to pay for samples?  

Yes, there is a cost incurred for sample requests. However, once a purchase order is issued, depending on the size of the project, we may be able to reimburse you the cost for the sample against the order.